About Credit Saison India
A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison
India, emboldened by our Global MNC parent, is here to accelerate India's credit growth
story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals,
we offer bespoke solutions to meet the various credit needs of Individuals, SMEs, FinTech’s, and NBFCs. Credit Saison India (“CS India”), having been founded in 2018, operates under the registered name Kisetsu Saison Finance India Private Limited as an MNC subsidiary of its parent company –
Credit SaisonCo. Ltd in Japan. Across our various business verticals like Wholesale
Financing, Co-origination Financing, Consumer Financing, and SME Financing we look
towards reaching resilient Assets Under Management (“AUM”) of US1bn in record time.
More about us on https://www.creditsaison.in
Position Overview:
As a Video KYC (Know Your Customer) Profile Specialist, you will be responsible for
conducting remote customer verification and authentication processes through video
calls. Your primary objective is to ensure compliance with regulatory requirements and
company policies while maintaining a seamless and customer-friendly experience during
the KYC process. You will play a crucial role in safeguarding the company against
potential risks and fraudulent activities by accurately verifying the identities of customers.
Job Responsibilities:
Conduct Video KYC Sessions: Initiate and conduct live video calls with
customers to verify their identities and supporting documents.
Guide customers through the KYC process and address any questions or
concerns they may have.
Utilize video conferencing tools to maintain communication during the verification
process.
Identity Verification:Review and verify customer-provided identification
documents, such as passports, driver's licenses, and national IDs, during the
video call.
Cross-check and validate the authenticity of documents using approved
databases and verification tools.
Compliance Adherence:Ensure strict compliance with relevant regulations, such
as Anti-Money Laundering (AML) and Customer Due Diligence (CDD)
requirements.
Follow internal policies and guidelines to minimize fraud and maintain the highest
level of security.
Documentation and Record-Keeping:Accurately record details of each Video
KYC session, documenting the outcome and any relevant observations or issues
encountered.
Maintain organized records and files to support audit and reporting requirements.
Customer Service:Provide excellent customer service throughout the verification
process, addressing customer inquiries in a professional and friendly manner.
Handle any technical difficulties that may arise during the video call, ensuring a
smooth and positive experience for the customer.
Professional Qualifications:
Bachelors degree in a relevant field or equivalent work experience.
Previous experience in KYC, AML, or customer verification roles is preferred.
Strong attention to detail and ability to maintain accuracy while multitasking.
Excellent communication skills, both verbal and written, with a customer-centric
approach.
Familiarity with video conferencing tools and comfortable navigating technology.
Knowledge of regulatory requirements and compliance practices related to KYC
procedures.
Ability to work independently and in a team environment with minimal
supervision.
High level of integrity and ethical conduct when handling sensitive customer
information.
Analytical mindset to identify potential risks and fraud indicators.
Adaptability to work in a fast-paced and evolving regulatory landscape.