About Credit Saison:
Credit Saison India (registered as Kisetsu Saison Finance (India) Private Limited) is an NBFC registered with the Reserve Bank of India (RBI). CS India is part of Saison International, the global business arm of Credit Saison with a focus on wholesale and direct lending as well as integrated tech partnerships with leading NBFCs and fintechs. In 2024, CS India received a US$145M strategic investment from Mizuho, its first capital injection from an external investor
Currently, Credit Saison India has a branch network of over 40 physical offices across India, 1.2 million active loans, an AUM of over US$1.2B, and an employee base of over 800 people. Credit Saison India has achieved an AAA rating from CRISIL (a subsidiary of S&P Global) & CARE Ratings. The AAA rating reflects Credit Saison India’s operating track record and the support of its parent, Credit Saison.
More information about the company can be found at www.creditsaison.in.
Responsibilities:
Technical Operations Leadership: Provide leadership and direction in managing the blended tech ecosystem comprising macOS and Windows devices, Cisco switches, Fortinet firewalls, and BYOD integration.
Endpoint Management Expertise: Oversee the efficient functioning and configuration of Jamf for macOS devices and Intune for Windows devices, ensuring security, compliance, and streamlined operations.
Network Infrastructure Management: Supervise the configuration, monitoring, and maintenance of Cisco switches and Fortinet firewalls to ensure robust network performance and security.
Strategic Planning and Optimization: Develop and execute strategies to optimise system performance, scalability, and reliability while identifying and addressing potential bottlenecks or vulnerabilities.
Cross-functional Collaboration: Collaborate with various teams to align technical operations with organisational goals, ensuring seamless integration and support across departments.
Team Management and Mentorship: Provide mentorship, guidance, and training to technical teams, fostering a culture of excellence, collaboration, and continuous improvement.
Technical Issue Resolution: Act as a key point of contact for technical escalations, leading the resolution process and ensuring timely and effective solutions.
Incident Management: Maintaining detailed incident documentation, including the actions taken and lessons learned, is essential for future reference and improvement. Handel the escalation and highlight the issue to management if required. Share the detailed weekly incident reports with the Manager.
Vendor Coordination: Need to coordinate with ISP, hardware or application OEMs, i.e Dell, HP etc. for support
IT Infra: Manage the IT infra and update to management in case any change or upgradation is required in the infra.
Asset Inventory: Maintain an assets inventory register for your locations to keep track of IT assets.