Operations

Zonal Operations Manager

Delhi, Delhi
Work Type: Full Time

Job Responsibilities:
• Ensure loan onboarding as per Process ,Policy & Compliance guidelines.
• Regular review of the onboarding process wrt to Risk/controls and suggest improvements.
• Provide operations support to business in terms of loan onboarding within TAT and Quality.
• Track file NFTR and skewness to improve the same and achieve productivity & throughput.
• Internal stakeholder management and develop processes / standard operation procedures
to ensure seamless loan onboarding.
• Should be capable of thinking of continuous improvement driven by insights to improve
processes.
• Should be able to juggle multiple requests, prioritize deliverables according to the business
requirements.
Professional Qualifications:
• 10+ years of experience in Retail lending (Unsecured/Secured) in Onboarding process in
Bank/NBFC.
• Knowledge of E2E loan life cycle from Onboarding to Loan servicing
• Experience in managing large scale volumes at Central /Zonal Ops level.
• Functional knowledge of LOS & LMS applications & Basic /Intermediate excel and other MS
office tools
• Great analytical, reasoning abilities, communication and presentation skill required to excel
in the job
Educational Qualifications:
• Full time Graduate/ Part time Post-graduate from recognized University.

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