Operations

AVP – Operations (Loans Servicing)

Bengaluru   |   Full Time

AVP – Operations (Loans Servicing)


About Credit Saison:

Credit Saison is a Japanese MNC that has setup a lending business here in India. Through its NBFC here in India, that is primarily focused on unsecured lending to Consumer and SME, Credit Saison is looking to replicate its success in Japan in the Indian Market. 

The India team consists of leaders from India’s biggest fintech success stories over the past 5 years. Credit Saison (India) aims to create the next wave in the fintech in India. We will build a world class, cutting-edge technology platforms for the global vision and expansion of the company. This will be a high-performance enabled work culture, career focussed and with the aim of changing/aiding the growth of this sector.

We are on to something big, come be part of this journey.


About the role:

  1. The purpose of this job is to set up and oversee a centralised Loan Servicing unit which is scalable and efficient for all line of businesses. 
  2. The role holder will establish and ensure efficient centralized processes for the organisation thereby resulting in accountability and control.
  3. The role will drive timely and accurate reporting of transactions processing. The role involves coordination with internal as well as external stakeholders, ensuring timely updation of systems and looking into process reengineering/ enhancements to existing systems.
  4. The role will drive adherence to internal and regulatory compliances and drive/ implement technology adoption, as relevant, in order to increase operational efficiencies. The role holder will be responsible for recruiting and developing a team of qualified professionals in order to deliver business outcomes.
  5. The role would be responsible for managing end-to-end Closure, Settlement, Refund, and repricing, institutional loan servicing process
  6. He/She will also be responsible for tracking customer/business queries received at a Pan India level & ensuring that all such requests/complaints are responded with an intent of maintaining high levels of FTR’s.
  7. Role would also include taking initiatives for improvement of customer experience through through process improvements and automation.

Job Context

Key Aspects:

Loan servicing, Closure team manages/execute all transaction /adjustments in the loan portfolio i.e.  closures, settlement, refunds, Part-Payment and restructure/repricing for Retail, Secured and Digital LOB.

Management of Pan India Insurance management which would include management of insurance float maintained with the multiple Insurance partners, remittance of Insurance premium for all the customers, processing of Insurance cancellations & refunds & maintenance of Insurance data base including Policy details

Query Desk – Responsible for tracking customer/business queries received at a Pan India level & ensuring that all such requests/complaints are responded with an intent of maintaining high levels of FTR’s. Role holder will be responsible for keeping the data for all the queries/requests/complaints received at Operations desk & ensuring TAT & resolution quality & closures.

The Role is responsible for managing the following centralized processes of Operations

Foreclosure management and Settlement process for Retail Assets

Refunds and Part payments management for Retail Assets

Institutional loans servicing

Insurance Operations for Retail Assets

CKYC updation for all LOBs

Query/ Escalation resolution






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