About Credit Saison India
Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.
Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.
Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.
Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact.
Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.
Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.
Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.
Responsibilities:
Technical Operations Leadership: Provide leadership and direction in managing the blended tech ecosystem comprising macOS and Windows devices, Cisco switches, Fortinet firewalls, and BYOD integration.
Endpoint Management Expertise: Oversee the efficient functioning and configuration of Jamf for macOS devices and Intune for Windows devices, ensuring security, compliance, and streamlined operations.
Network Infrastructure Management: Supervise the configuration, monitoring, and maintenance of Cisco switches and Fortinet firewalls to ensure robust network performance and security.
Strategic Planning and Optimization: Develop and execute strategies to optimise system performance, scalability, and reliability while identifying and addressing potential bottlenecks or vulnerabilities.
Cross-functional Collaboration: Collaborate with various teams to align technical operations with organisational goals, ensuring seamless integration and support across departments.
Team Management and Mentorship: Provide mentorship, guidance, and training to technical teams, fostering a culture of excellence, collaboration, and continuous improvement.
Technical Issue Resolution: Act as a key point of contact for technical escalations, leading the resolution process and ensuring timely and effective solutions.
Incident Management: Maintaining detailed incident documentation, including the actions taken and lessons learned, is essential for future reference and improvement. Handel the escalation and highlight the issue to management if required. Share the detailed weekly incident reports with the Manager.
Vendor Coordination: Need to coordinate with ISP, hardware or application OEMs, i.e Dell, HP etc. for support
IT Infra: Manage the IT infra and update to management in case any change or upgradation required in the infra.
Asset Inventory: Maintain an assets inventory register for your locations to keep a track of IT assets.
Qualifications:
Experience:
5+ years in technical operations, systems administration, or a similar role in a complex IT environment.
Endpoint Management Skills: Proficiency in managing Jamf and Intune or similar endpoint management tools for macOS and Windows devices.
Network Infrastructure Expertise: Experience in configuring and maintaining Cisco switches, Fortinet firewalls, and other network devices.
Strategic Thinking: Ability to devise and execute system optimisation, scalability, and reliability strategies.
Team Leadership: Demonstrated leadership skills in managing technical teams, providing guidance, and fostering a collaborative work environment.
Problem-solving: Strong analytical and problem-solving abilities to address technical issues and drive effective solutions.
Communication: Excellent communication and interpersonal skills to effectively liaise with cross-functional teams and stakeholders.
Educational Background: A degree or certification in a relevant field, such as Computer Science, Information Technology, or related disciplines, is advantageous.