Key Responsibilities:
Strategic Oversight: Lead and oversee Video KYC operations, ensuring seamless execution of identity verification processes.
Team Leadership: Manage and mentor the Video KYC team, providing guidance, training, and performance evaluations.
Process Optimization: Develop and implement strategies to enhance the efficiency, accuracy, and compliance of KYC processes.
Customer Interaction: Support escalations, ensuring exceptional customer experience during the verification process.
Compliance Management: Ensure adherence to AML, CDD, and regulatory standards while minimizing risks and preventing fraud.
Technology Utilization: Leverage video conferencing and verification tools effectively; identify and recommend tech upgrades.
Documentation: Supervise accurate record-keeping and reporting to meet audit and regulatory requirements.
Risk Management: Analyze potential fraud indicators and enforce measures to mitigate risks.
Stakeholder Collaboration: Liaise with internal teams and external stakeholders to align operational goals with business objectives.
Professional Qualifications:
Bachelor’s degree; advanced degree preferred.
12+ years of experience in KYC/AML/compliance roles, with leadership experience.
Strong expertise in regulatory compliance, risk management, and customer verification.
Excellent communication and interpersonal skills.
Proven ability to lead teams and drive performance.
Analytical and strategic mindset with adaptability to dynamic environments.
High ethical standards and ability to manage sensitive data responsibly.